Cars & Vehicles Auto Parts & Maintenance & Repairs

Auto Body Repair Shops Bid For Customers Online

One would think that a brick and mortar business like auto body repair would have little, if any, use for online services. After all, a shop's reach is limited by a certain geographical area. But nevertheless, an online entrepreneur has developed a service that has the potential of changing the way shops do business. Or, more specifically, how a shop can acquire new business.

Basically, this web service is offering people who are looking for an auto body repair shop a method of comparing bids from the comfort of their homes or offices. All the potential customer has to do is submit pictures of the crash damage on their cars, and the website distributes these pictures to local auto body repair shops who have partnered with the service. All the customer has to do then is to wait a few hours for competing bids to come in. He or she is then free to choose which auto body repair shop to go to for the repair. With apps developed for Apple and Android devices, a car owner can even monitor incoming bids on the go. As a marketing tool for collision repair shops, this service greatly expands the shop's reach although obviously, monitoring the shop's computer for incoming requests will add to the office staff's burden.

While this concept is interesting for consumers, some shops are understandably wary of submitting estimates from photographs alone. Most car owners don't really have a good idea of how crash damage can affect unseen areas of a car, or may unknowingly miss a picture of an area that could possibly have been affected. The web service however, is offering a liaison officer with estimating experience who will work with the auto body repair shop and the customer. This way, a customer may be asked to submit more photos or background info before the request for estimates is distributed to local collision repair shops. Also, some shops may dislike the potential of giving away estimates that may be used just for comparing prices. Where they can possibly charge an estimating fee that will be credited if a customer chooses their shop, this is not possible with this online service.

As with any new business concept, there will be birthing pains for this service. But already, there are satisfied customers as evidenced by the testimonials on the website. Linking motorists and auto body repair shops through the web is a great idea that freedom of choice and convenience for consumers and a great way to expand the potential market for auto body repair shops.


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