Technology Apple

How to Get My Computer to See My iPod

    Troubleshooting

    • 1). Verify that your iPod is charged. If the iPod has no power, leave it connected and wait for it to charge. Turn it off, then on again.

    • 2). Verify that your iPod is formatted for Windows. An iPod formatted for an Apple computer will not be detected by Windows. Connect it to the Apple computer and restore it to factory settings with iTunes by clicking the iPod and selecting "Restore" in the iTunes "Summary" window.

    • 3). Make sure that your iPod USB cable is fully seated in the computer USB port. Make sure the iPod is firmly connected to the cable.

    • 4). Connect the iPod to another port on your computer that you know is working.

    • 5). Disconnect all USB devices from your computer. Restart your computer. Then connect the iPod to a USB port directly on the computer, using the cable it came with when purchased. Do not connect the iPod to a secondary USB port, including a port on a computer keyboard.

    • 6). Disconnect the iPod from the USB port of the computer. Open a Web browser. Navigate to the Apple iTunes website and click the "Download Now" button to download and install the most recent version of iTunes. Double-click the downloaded file to open it. Follow the instructions presented by the Installation wizard. Restart the computer and connect the iPod to your computer using the USB cable.

    • 7). Verify that your computer USB drivers are working correctly. This will depend on your model of computer. Click the "Start" menu. Right-click "Computer" and select "Properties." Click "Device Manager" to see the USB controllers. A red "x" indicates a USB driver is disabled. Right-click it and then click "Enable." A yellow exclamation mark indicates a problem with the driver. Right-click it to try updating your driver software. Alternatively, you may uninstall and then reinstall the driver.

    Putting an iPod into Disk Mode

    • 1). Press the "Hold" switch to turn the iPod on, then turn it off. If your iPod has a disk wheel, continue to the next step; if not, continue to Step Three.

    • 2). Press both the "Menu" and "Select" buttons for six seconds if your iPod has a disk wheel. The Apple logo will appear on the display. Immediately press and hold the "Play/Pause" and "Select" buttons. The "Disk Mode" screen will appear. Continue to Step Four.

    • 3). Press and hold the "Menu" and "Play/Pause" buttons on an older iPod without a disk wheel. The Apple logo will appear. Immediately press and hold the "Next" and "Previous" buttons. The "Disk Mode" screen will appear.

    • 4). Connect the iPod to the computer. The screen on the iPod should display "Do not disconnect."

    • 5). Open iTunes and restore the iPod to its factory settings.



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